Legal and Copyright




New Waterford Credit Union provides its web site and services to you subject to the following terms and conditions of use, which may be updated by us from time to time without notice to you. Each time you use this Web site you indicate your acknowledgment and acceptance of the terms and conditions below. If you do not accept these terms and conditions, you should not use this Web site.

  1. Copyright Information
  2. Trademark Information
  3. Warranties and Limitation of Liability
  4. Information
  5. Privacy and Security
  6. Links to Third Party Sites
  7. Use of Cookies
  8. MemberDirect Agreement

Copyright Information

The information, artwork, text, video, audio, and pictures contained our website, and the website design, content and arrangement are protected by copyright laws. You may download information from our website for your personal, non-commercial viewing, but you may not otherwise copy, reproduce, republish, post, transmit, distribute or modify anything from our website without our prior written approval.

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Trademark Information

New Waterford Credit Union, the logo, MEMBERDIRECT and all other trade-marks and trade names of appearing on this web site are owned by (or licensed to) and may not be used in connection with any product or service that is not , in any manner that is likely to cause confusion, or in any manner that disparages or discredits .

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Warranties and Limitation of Liability

This website, and the information and documents provided on it, are provided “as is” without any warranties of any kind, express or implied, as to the operation of this website, our services, or the information, content, materials, services, or products included or referenced on this website. uses reasonable efforts to include accurate and up-to-date information on this Web site; it does not, however, make any representations as to its accuracy or completeness. Your use of this Web site is at your own risk. , its suppliers, and the other parties involved in creating and delivering this Web site's contents are not liable for any direct, indirect, special or consequential damages arising from use of this site, including any damages you may suffer as a result of your personal information being transmitted between you and .


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All information provided on this website is believed to be accurate and reliable when it was posted on this site. However, we cannot guarantee that all information is accurate, complete or current at all times. The material on our website is for informational purposes only; it is not intended to be financial or legal advice. Please contact one of our customer service representatives at for more information before you act on any materials or information you see on our website. The information on this website does not constitute an offer or solicitation by anyone in any jurisdiction in which an offer or solicitation cannot legally be made, or to any person to whom it is unlawful to make such a solicitation. The products and services offered by are subject to various terms and conditions. For more information, call TeleService at 1-800-563-3300 or email us at .

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Privacy and Security

For more information, please visit our Privacy and Security section.

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Links to Third Party Sites

Web site may contain images of and links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of and is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. is not responsible for webcasting or any other form of transmission received from any Linked Site nor is responsible if the Linked Site is not working appropriately. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.

Any dealings that you have with third parties (including advertisers) using any Linked Sites, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and the third party. shall not be responsible or liable in any way for any part of such dealings.

If you wish to provide a link to our website from your website, please contact .

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Use of Cookies

We also use a key web technology called cookies. A cookie is a small information token that sits on your computer. As you use this site, cookies are passed back and forth between our server and your browser.

Specifically, we use two kinds of cookies — session cookies and persistent cookies. A session cookie exists only for the length of your browsing session and is deleted when you close your browser. A persistent cookie is a cookie that stays on your computer after you close your browser. A persistent cookie may or may not expire on a given date.

We use a session cookie to maintain the integrity of your online banking session. With each page that you visit, the cookie is passed back and forth between our server and your browser. We use the cookie to distinguish your session from the many others that may be happening at the same time. Our session cookies never store any personal information, such as your name, or date of birth, or financial information, such as your accounts and balances.

Most recent browser versions allow you to set some level of control over which cookies are accepted and how your browser uses them. For example, it may be set to notify you when it is receiving a cookie so that you accept cookies from only known, reliable sites such as this one. If you are concerned about cookies, we encourage you to upgrade your browser to a recent version and review the Help section of your browser to learn more about its specific control features.


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In exchange for the Credit Union permitting the Member to use the MemberDirect® Services, the Member agrees as follows:


1.  Definitions

means any account under any membership held by the Member with the Credit Union;

"MemberDirect® Services "
means all of the services available through the use of the PAC in combination with the Equipment, currently known as MemberDirect®;

"Credit Union"
means Credit Union;

means the equipment, such as a personal computer equipment which, when used in combination with an Internet Browser and the PAC, permits access to the MemberDirect® Services;

means the personal access code selected by the Member for the Member’s use, which, when used with the Equipment and an Internet browser, permits access to the MemberDirect® Services;

"Signing Authority"
means any person authorized to sign on an Account;

means any transaction performed using any of the MemberDirect® Services.

2.  Use of MemberDirect® Services
The Member may use the MemberDirect® Services to access any permitted Account and to conduct Transactions as may be permitted with respect to any such Account. When using the MemberDirect® Services, the member will not be permitted to pay bills from, or transfer funds out of any Account on which more than one signature is required to authorize a transaction, unless prior authorization is received in writing from all required signers. The Member agrees to follow the instructions of the Credit Union in effect from time to time with respect to the use of the MemberDirect® Services.

When a PAC is used to conduct any Transaction, the authorization given at the time of the Transaction will be treated as if it was given by the Member in person, and the Member agrees to be bound by each such Transaction. The Member irrevocably authorizes and directs the Credit Union to debit or credit, as the case may be, the amount of any Transaction to the Account or Accounts designated by the Member at the time of the Transaction, in accordance with the Credit Union’s normal practices. The Credit Union’s practices respecting the debiting or crediting of any Transaction under any of the MemberDirect® Services may be revised from time to time with or without notice to the Member.

The Member agrees not to conduct or try to conduct any Transaction that would result in a negative balance in any Account or would exceed the unused balance of any authorized overdraft or line of credit, if available. The Member will indemnify the Credit Union for all liability or loss arising out of any such Transaction.

3.  Limitations
The Member agrees that the MemberDirect® Services will be available only on an "as is" and "as available" basis.

The Credit Union offers the MemberDirect® Services in order to improve the accessibility of the Credit Union to its Members. However, the provision of MemberDirect® Services is dependent in part on communication lines and other third party equipment and services. The Member agrees the credit union will not be liable for any delay, loss, damage (direct, indirect or consequential) or inconvenience whatsoever caused by or arising from the provision of or failure to provide services or the malfunction or failure to operate any software or equipment for any reason whatsoever. In no event will the credit union be liable for any personal injury, or property damage or any loss of business or profit or other indirect or consequential damages whatsoever.

The Credit Union strictly manages access to its Member services and financial systems and databases using technological and procedural systems to ensure security is not breached. This includes physically securing all the Credit Union computer hardware and telecommunications systems. Internet communication involves a risk of interception by third parties. The Member must share in the responsibility for the security of the MemberDirect® Services. The Credit Union uses industry standard security techniques that include Secure Socket Layer (SSL) and encryption to help ensure that the Member’s personal and financial information is protected while in transit between the Equipment and the Credit Union Server. The Credit Union cannot accept responsibility for interception of Internet communications by third parties.

4.  Confidentiality of PAC
The PAC is for the Member’s use alone and may not be assigned or transferred. The Member agrees to keep the PAC confidential and not to disclose it to any person other than to a Signing Authority on the Account. The Member agrees not to record the PAC in any manner or on any media, whether in writing or otherwise, including without limitation in electronic form, or by voicemail or e-mail. For security reasons, the Credit Union recommends that each Member change the Member’s PAC on a regular basis, such as every 90 to 120 days. Further, the Credit Union recommends that Members do not use numbers that are part of their PIN, easy to guess or that are based on personal information. If the PAC becomes known to other than a Signing Authority on the Account, confidential information about the Member’s Account may be accessed and Accounts could be debited.

5.  Transaction verification and records
All Transactions are subject to verification and acceptance by the Credit Union, and if not accepted will be reversed from the Account. Verification may take place on a date later than the date the Member authorized the Transaction, which may affect the Transaction date.

The Credit Union’s records of each Transaction, and the Credit Union’s accounting records, will be deemed to be correct, and will be conclusive and binding upon the Member. Any record of a Transaction generated for the Member as part of the MemberDirect® Services will be for the Member’s convenience only. If the Member believes that the Credit Union’s records contain an error or omission, the Member must give written notice of the suspected error or omission to the Credit Union within the time provided in the Application for Membership and Account Operation Agreement between the Member and the Credit Union for the relevant Account or Accounts.

If the credit union does make an error or omission for any reason, with respect to the recording of any transaction, the liability of the credit union will be limited to the amount of the error or omission in recording, plus any applicable service charges that may have been charged to the member by the credit union. Specifically, the member agrees that the credit union will not be liable for any other loss, or any loss of business or profit or any other damage (direct or indirect or consequential) or delay or inconvenience whatsoever caused by or arising from any such error or omission.

6.  Service Fees
The Credit Union will establish service fees for use of the MemberDirect® Services and/or for conducting Transactions and may change these service fees from time to time. The Member authorizes the Credit Union to deduct any applicable service fees from any Account.

7.  Transaction Processing
Except for those Transactions which are authorized to take effect on a future date (which can be revoked or countermanded prior to such date), once the PAC is used by the Member to conduct a Transaction by accessing the MemberDirect® Services the Member may not revoke or stop any such Transaction once the Transaction request has been processed.

When the Member uses the MemberDirect® Services to make bill payments from the Account, transfer funds to another member’s account or otherwise transfer funds out of the Account, the Member is responsible for ensuring the accuracy of any billing account number, member account numbers or other recipient account numbers to which the Member intends to transfer funds. The Credit Union will not be liable for any loss or damage as a result of funds being transferred to the wrong recipient resulting from the Member providing the wrong account number. The Credit Union will not be responsible or obligated to retrieve or return such funds to the Member.

The Credit Union reserves the right to apply daily limits and transaction limits.

8.  Member’s Liability
The Member agrees to notify the Credit Union immediately, in writing, if their PAC becomes known to anyone other than the Member.

The Member is liable for all unauthorized use of the PAC (whether fraudulent or otherwise) until such notification is made and acknowledged, in writing, by the Credit Union. Until the Credit Union’s acknowledgment is received by the Member, notification is not deemed to be received by the Credit Union.

9.  Termination
The Credit Union may at any time without notice withdraw permission to use any of the MemberDirect® Services, or cancel or alter any of the MemberDirect® Services without being liable for any loss resulting from such action. The termination of MemberDirect® Services for any reason will not relieve the Member of any obligations under this Agreement with respect to the MemberDirect® Services.

10.  Changes to Agreement
The Credit Union can add to or change the terms and conditions of this Agreement from time to time, but the Credit Union will give at least 30 days notice of any such additional or amended terms and conditions. Such notice may be given to the Member either in writing addressed to the last address provided by the Member to the Credit Union, or in the form of a notice displayed at all the Credit Union branches, or in the form of a notice displayed on the login screens accessed when using the MemberDirect® Services. If the Member continues to use any of the MemberDirect® Services after the effective date of any additional or amended terms or conditions to this Agreement, then the Member will be deemed to have accepted such additional or amended terms or conditions.

11.  Other Agreements
The terms and conditions of the Application for Membership and Account Operation Agreement with the Credit Union and any other conditions or agreements between the Member and the Credit Union regarding any Accounts shall remain in full force and effect and shall apply to each Transaction, except as expressly modified by the terms of this Agreement. If there is a conflict between any provision of any of these other agreements and this Agreement, this Agreement will prevail with the exception that the Application for Membership and Account Operation Agreement between the Member and the Credit Union will prevail over this Agreement.

12.  Execution
This Agreement may be executed in several counterparts or electronically. When executed in counterparts, each counterpart shall be deemed to be an original and such counterparts together shall constitute one and the same instrument and notwithstanding the date of execution shall be deemed to bear date as of the date written below. When executed electronically, use of MemberDirect® Services shall be deemed to be acceptance of the terms and conditions hereof as of the date of first use.

13.  General
If the Member is the joint holder of an Account, then each joint holder of that Account will be jointly and severally liable for all Transactions conducted using the MemberDirect® Services with respect to that Account.